IT INFRASTRUCTURE SERVICES
Strategic tech that
powers your business.
Services
/01
Managed IT Support Services
End-to-end managed IT services focused on service availability, stability, and continual improvement.
Remote and on-site support
Incident and service request management
Defined Service Level Agreements (SLAs)
Tier 1, Tier 2, and Tier 3 support
Incident and service request management
Defined Service Level Agreements (SLAs)
Tier 1, Tier 2, and Tier 3 support
/02
Service Desk / Help Desk
Single Point of Contact (SPOC) between users and IT services.
Multi-channel user support
Ticket logging, categorization, and prioritization
Functional and hierarchical escalation
Knowledge Management
Ticket logging, categorization, and prioritization
Functional and hierarchical escalation
Knowledge Management
/03
IT Asset and Configuration Management
Centralized management of IT assets throughout their lifecycle.
Hardware and software inventory
License and contract management
Change control over critical assets
Periodic audits
License and contract management
Change control over critical assets
Periodic audits
/04
Network and Connectivity Services
Design, implementation, and operation of secure and resilient network infrastructure.
LAN / WAN / WLAN architecture
Network device configuration
Performance and availability monitoring
Traffic segmentation and optimization
Network device configuration
Performance and availability monitoring
Traffic segmentation and optimization
/05
Cloud Infrastructure Services
Secure and cost-efficient cloud infrastructure management.
IaaS, PaaS, and SaaS migrations
Identity and access management
Cost optimization (FinOps)
Cloud backup and recovery
Identity and access management
Cost optimization (FinOps)
Cloud backup and recovery
/06
Business Continuity and Disaster Recovery
Strategies to ensure service continuity and organizational resilience.
Business Continuity Planning (BCP)
Disaster Recovery Planning (DRP)
Replication and high availability
Periodic recovery testing
Disaster Recovery Planning (DRP)
Replication and high availability
Periodic recovery testing
/07
Server and Platform Administration
Operational and preventive management of critical systems.
Physical and virtual server administration
Patch and update management
Capacity and performance monitoring
Preventive and corrective maintenance
Patch and update management
Capacity and performance monitoring
Preventive and corrective maintenance
Contact
Let's
talk
Uruguay
✆ +598 405 4625
Argentina
✆ +54 11 5984 1425
Brazil
✆ +55 11 3197 8450
Peru
✆ +51 1 7085727
Estonia
✆ +372 668 2456
Netherlands
✆ +31 970 102 57385
